Refund policy

Everything we sell is a digital download. Once a file has been delivered we can't take it back, so sales are final. There are a few exceptions, and in those cases we'll refund or fix things quickly.

When we refund

• A file is broken. It won't open or is incomplete, and downloading it again doesn't help.
• It isn't as described. For example, the product page lists eight wallpapers and the pack contains four.
• You paid twice. You bought the same product two times by mistake.
• You bought a pack, then its bundle. If you buy a bundle within 14 days of buying a pack it includes, we refund what you paid for that pack. The pack stays in your Library as part of the bundle.

How to ask

Contact us with your order number, the email you used at checkout, and a short note about what happened. We reply within one or two working days. Money goes back to the original payment method.

Free products

The Starter Pack is free, so there's nothing to refund. If a file is broken, let us know and we'll fix it.